Please note: Shipping is taking a little longer than usual. International orders may be further delayed at your local customs office. We appreciate your patience.

Increment Store FAQ

General

How often is Increment published?

Increment was published once per quarter in print and online from April 2017 to November 2021. Our final issue was published in November 2021.

Do you offer PDF, ePub, or other downloadable versions of Increment?

We currently do not offer PDF or ePub versions of Increment. Issues can be viewed online at increment.com.

Will you donate copies of Increment for my event / team / hackathon / meetup? 

Please contact us at help@increment.com—we’re happy to chat.

Why can’t I buy more than 25 copies of Increment at a time?

Send us an email at help@increment.com for information about placing bulk orders.

Do you offer discounts for education institutions or non-profits on bulk orders? 

Please contact us at help@increment.com to discuss your order.

Subscriptions

How can I sign up for a subscription to Increment?

We no longer offer subscriptions to Increment. 

Shipping, returns, and refunds

Where can you ship Increment?

We can ship Increment to over 200 countries and regions around the world. Use the Increment Store checkout to see where we can ship and what shipping options are available.

How much does shipping cost?

The cost will vary according to the delivery address, the shipping method, and the weight of your order. The most accurate way to estimate shipping costs to your delivery address is through the Increment Store checkout. Depending on the shipping option you choose, you may also be responsible for paying customs and duties.

When will I receive my order?

Please note: Many shipping services are currently experiencing delays, which may impact the timelines noted below.

The Increment Store offers a variety of shipping methods, the availability of which depends on the order’s delivery address. They include:

  • USPS Media Mail (2–8 business days)
  • USPS Media Mail - U.S. Territories, AK, and HI (4–6 weeks)
  • Domestic Expedited (3 business days)
  • International Tracked (3–10 business days)
  • International Untracked (4–6 weeks)

Once an order is placed, it is sent to our fulfillment partner for processing. Processing time is typically 1–2 business days for in-stock items. Once your package has been prepared and placed in the mail, you'll receive a shipping notification via email.

If available, you'll be able to access your shipment's tracking ID from the shipping notification email. Your shipment’s tracking ID will be the most up-to-date source for your order’s arrival time. (Untracked packages, such as some shipped outside of the United States, do not offer this option.)

Customs has my package—can you help?

When you purchase something from the Increment Store and have it shipped outside of the United States, you authorize Copernica, Inc. doing business as Amplifier to act as your agent to import those goods on your behalf. You also agree that the Increment Store may provide information to Amplifier, which may delegate the obligation to import the goods on your behalf to a subcontractor.

This means that you may be responsible for paying applicable taxes and duties on the imported goods in addition to the original purchase price. If you experience an issue with customs and require more information, get in touch with your order’s shipping provider.

I received a damaged copy of Increment. Can I return it?

If you received a magazine that was damaged during transit, we will happily replace it for you. Please contact help@increment.com within one week of receipt for support. You may be asked to provide a photo of the damaged item.

Can I get a refund of an amount that I have already paid?

No. We do not offer refunds unless we are required to do so by applicable law. However, we are happy to provide a replacement copy if the copy of Increment that you receive is damaged during transit or defective.

Can I exchange my copy of Increment, or return my copy for a credit?

We will exchange copies damaged in transit. However, you cannot return copies of Increment for credit.

Terms and conditions

Stripe Shop Terms and Conditions apply to all orders placed through the Increment Store. If the terms in this FAQ are different, the rules stated here take precedence.

Increment is published by Stripe Matter, Inc., an affiliate of Stripe, Inc. Stripe Matter’s business address is 510 Townsend Street, San Francisco, California 94103 USA. In this FAQ, “Stripe” refers to Stripe Matter.

Privacy

The Privacy Policy applies to the data that you provide to us when you purchase Increment or sign up for an Increment subscription.

Contact

Have a question about Increment that wasn’t answered here? Contact us at help@increment.com for further assistance. For general questions about Stripe and the services that Stripe offers, please visit Stripe’s support center